Tech Mahindra Ltd on March 17, 2008 has announced the signing of a five year deal valued in excess of US$350 Million to provide BT with Application Maintenance and Support Services for their Business Critical BSS and OSS Applications and Platforms.

These services will be delivered from Tech Mahindra’s state-of-the-art Centres of Excellence (CoE) at facilities in India and a new facility being setup in the UK to monitor BT’s core business processes.

Tech Mahindra’s Service Excellence & Improvement Group (SEIG), focused on Application Maintenance and Business Activity Monitoring (BAM) will deliver business benefits to BT
through process harmonization, automation and standardization of application services with direct impact on BT’s metrics of Right First Time and Cycle Time.

Sanjay Kalra, President, Tech Mahindra, said: “This deal showcases Tech Mahindra’s strengths in delivering business critical services that have so far been hidden under “business-as-usual” application support. We are delighted at the confidence BT has shown in us and this contract will further strengthen trust and partnership between our two Companies.”